Frequently Asked Questions
Find answers to common questions about our treatments and services
What is sports massage?
Sports massage is a specialised form of massage therapy designed for active individuals and athletes. It helps prevent injuries, aids recovery, and enhances performance through targeted techniques that address specific muscle groups and movement patterns.
How often should I get a sports massage?
For heavy training, we recommend sports massage every 1-3 weeks. For moderate training and injury prevention, every 3-6 weeks is typically sufficient. The frequency can be adjusted based on your individual needs and how your body responds to treatment.
What is deep tissue massage?
Deep tissue massage targets deeper muscle layers and connective tissue to relieve chronic tension and pain. It uses slower strokes and more intense pressure than other types of massage to address specific muscle issues and improve flexibility.
Do I need to be an athlete to benefit from sports massage?
No, sports massage benefits anyone experiencing physical tension from daily activities, whether from a physical job, office work, or general lifestyle. It's particularly effective for those with active lifestyles or physically demanding jobs.
What should I expect during my first massage session?
Your first session will begin with a consultation to discuss your needs and any specific issues. The therapist will then develop a treatment plan and explain the techniques they'll use. The massage itself will be tailored to your comfort level and specific requirements.
How long is a typical massage session?
Standard massage sessions are typically 30, 45, or 60 minutes. The duration can be adjusted based on your needs and the areas requiring treatment. We recommend discussing your requirements with your therapist to determine the most appropriate session length.
What should I wear for a massage?
Wear comfortable, loose-fitting clothing that's easy to remove. You'll be provided with privacy to undress to your comfort level, and you'll be covered with a sheet throughout the session. Most clients choose to remove all clothing except underwear, but this is entirely your choice. Your comfort and privacy are our top priorities.
Is massage therapy painful?
While deep tissue and sports massage can be intense, they shouldn't be painful. Some discomfort might be felt when working on particularly tight areas, but you should always feel in control. Communicate with your therapist about pressure levels to ensure a comfortable experience.
What is Pilates?
Pilates is a form of exercise that focuses on strengthening the core muscles while improving flexibility, posture, and overall body awareness. It combines controlled movements with breathing techniques to create a mind-body workout that can benefit people of all fitness levels.
Do I need any equipment for Pilates?
While Pilates can be done on a mat with minimal equipment, we provide all necessary equipment in our studio, including reformers, chairs, and small props. For beginners, we recommend starting with mat Pilates to learn the fundamental principles before progressing to equipment-based exercises.
How often should I do Pilates?
For optimal results, we recommend 2-3 Pilates sessions per week. However, even one session per week can provide benefits. The frequency can be adjusted based on your fitness goals, schedule, and how your body responds to the exercises.
Is Pilates suitable for beginners?
Yes, Pilates is suitable for beginners! Our instructors will modify exercises to match your current fitness level and gradually progress as you become stronger. The focus on proper form and technique makes it accessible to people of all abilities.
What should I wear to a Pilates class?
Wear comfortable, form-fitting clothing that allows for freedom of movement. Avoid loose or baggy clothes as instructors need to see your body alignment. Socks with grip are recommended for safety on equipment. We have changing facilities available.
What is a Pilates reformer?
A Pilates reformer is a specialised piece of equipment that uses springs, pulleys, and a moving carriage to provide resistance and support during exercises. It allows for a wider range of movements than mat Pilates and can be adjusted to accommodate different fitness levels and goals.
What are the benefits of reformer Pilates?
Reformer Pilates offers numerous benefits including improved core strength, better posture, increased flexibility, and enhanced muscle tone. The equipment provides support for proper alignment while adding resistance to challenge your muscles. It's particularly effective for rehabilitation and can be adapted for all fitness levels.
How is reformer Pilates different from mat Pilates?
While both forms focus on core strength and controlled movements, reformer Pilates uses the resistance of springs and the support of the carriage to enhance exercises. This allows for more variations, greater range of motion, and the ability to work muscles in different ways. The reformer also provides support for proper alignment, making some exercises more accessible.
Do I need to be strong to use the reformer?
No, you don't need to be strong to start reformer Pilates. The equipment can be adjusted to provide appropriate resistance for any fitness level. Beginners often find the reformer helpful as it provides support and guidance for proper form. Our instructors will modify exercises and adjust the spring tension to match your current strength level.
How long is a typical reformer Pilates session?
Our reformer Pilates sessions typically last 50-60 minutes. This includes time for warm-up, the main workout, and cool-down. We also offer shorter 30-minute sessions for those with busy schedules. The session length can be adjusted based on your needs and fitness goals.
What should I expect in my first reformer session?
Your first reformer session will begin with an introduction to the equipment and its basic functions. The instructor will guide you through fundamental movements and proper form. We'll adjust the springs and settings to match your level, ensuring a safe and effective workout. Don't worry if you're new to the reformer - we'll take it step by step.
Can I do reformer Pilates if I have injuries?
Yes, reformer Pilates can be excellent for rehabilitation and injury prevention. The equipment provides support and controlled resistance, making it ideal for gentle strengthening and recovery. However, please inform your instructor of any injuries or conditions before your session so they can modify exercises appropriately.
Is Pilates suitable for men?
Absolutely! Pilates was actually created by Joseph Pilates, a man who developed the method to help rehabilitate injured soldiers during World War I. Today, many professional athletes, dancers, and fitness enthusiasts of all genders practice Pilates. Our classes welcome everyone, and you'll find a diverse mix of participants. The focus on core strength, flexibility, and body control makes it particularly beneficial for men looking to improve their overall fitness and prevent injuries.
Will I be the only man in the class?
Whilst we can't guarantee there will be other men in every class, we have a growing number of male participants across our classes. Many professional athletes and sports teams incorporate Pilates into their training routines, and we're seeing increasing male participation in our studio. Our classes are welcoming to everyone, and you'll find a supportive environment regardless of your gender or fitness level.
Is reformer Pilates suitable for men?
Yes! Joseph Pilates originally designed the reformer equipment to help rehabilitate injured soldiers, and it's been used by male athletes and performers for decades. The reformer's resistance-based exercises are excellent for building strength, improving flexibility, and enhancing athletic performance. Many professional sports teams and male athletes use reformer Pilates as part of their training regimen.
What are the benefits of Pilates for men?
Pilates offers numerous benefits for men, including improved core strength, better posture, enhanced flexibility, and reduced risk of injury. It's particularly effective for counteracting the effects of sitting at a desk or engaging in repetitive sports movements. Many men find that Pilates complements their other fitness activities, whether they're into weight training, running, or team sports.
Do I need to book individual classes if I have a block booking?
Yes, even if you have purchased a block booking or membership, you still need to use your allowance to book individual class slots through Gymcatch. This ensures your space is reserved and prevents other clients from taking your spot. Your block booking gives you access to book classes, but you must still reserve your specific class time through Gymcatch.
How do I access my Gymcatch account?
You can access your Gymcatch account from your computer at the Gymcatch website or via the Gymcatch mobile app. The app provides convenient access to your bookings, class schedules, and account management.
How do I book a class with my pass via the Gymcatch website?
Log in to your Gymcatch account at the Gymcatch website, click on the packages tab, select your purchased package to open the calendar with available sessions, choose your preferred date, select the class you want, and click BOOK. You'll see a confirmation on the calendar and receive an email confirming your booking.
How do I book a class with my pass via the Gymcatch mobile app?
Go to your profile in the or via the Gymcatch mobile app, select Package Purchases, tap on your pass and click available sessions, select the class you want and click BOOK. You'll see a confirmation on the calendar and receive an email. The app also allows you to add bookings to your calendar with notifications.
How do I book face-to-face classes via the Gymcatch website?
Log in to your Gymcatch account at the Gymcatch website, click on courses tab, select DETAILS on the course you're interested in. If available, the BOOK button will be visible. Click BOOK to either book the whole course or individual dates. You'll receive confirmation via email.
How do I book face-to-face classes via the Gymcatch mobile app?
Go to your profile in the or via the Gymcatch mobile app, select Belper Health Hub from fitness providers, select available courses, choose the course you wish to book. If available, GO TO BOOKINGS will be visible. Follow the instructions to complete your booking. You'll receive email confirmation.
How do I cancel a class on the Gymcatch website?
Log in to your Gymcatch account at the Gymcatch website, go to the purchases tab, select your bookings, choose the details tab on the class you wish to cancel. If it's a course, select the specific date within the course. Select manage bookings and cancel the session. You'll receive email confirmation of your cancellation.
How do I cancel a class on the Gymcatch mobile app?
Go to your profile in the or via the Gymcatch mobile app, select my bookings, select the relevant date of the class or course, select manage bookings, then cancel booking. You'll receive email confirmation of your cancellation.
What if I can't attend a face-to-face class?
If you're unable to attend a face-to-face class, please cancel your booking through Gymcatch as soon as possible. This allows the space to become available for someone else. The more notice you can give, the better for other clients.
The class I want to attend is full. Is there a waiting list?
Yes, we operate a waiting list for face-to-face classes. If you wish to be added to a waiting list, please contact us with the class details, specific dates, and your email address. If a space becomes available, you'll be notified directly by email from Gymcatch.
How does payment work for appointments?
Payment requirements vary by service type. Some appointments require a deposit to secure your booking, while others require payment in full upfront. The payment method will be clearly indicated during the booking process. For deposit-based appointments, you pay the remaining balance to your therapist at the appointment.
What is your cancellation policy?
We require 24 hours' notice for cancellations. For deposit-based appointments, the deposit is non-refundable or transferrable if you do not attend your appointment or give us less than 24 hours notice of non-attendance. Please see our Terms of Service for full details.
Are deposits refundable?
For appointments that require a deposit, deposits are non-refundable if you do not attend your appointment or give us less than 24 hours notice of cancellation. With proper 24 hours' notice, please contact us to discuss your specific situation. Some appointments require full payment upfront instead of a deposit.
When do I need to pay for my treatment?
Payment timing depends on the service type. Some appointments require a deposit when booking with the balance paid at your appointment. Others require full payment upfront when booking. The payment method will be clearly shown during the booking process.